Six Sigma Comes to IT

This is a Dec’2003 Article from CIO.com but ir more actual than ever. It brings an interesting approach to Six Sigma in “IT World”. If worked in companies like Chase Financial Services, Raytheon Aircraft, etc, why it shouldn’t work for our companies?

How Six Sigma Works in IT Despite its origin in manufacturing, Six Sigma isn't about widgets; the focus is on processes. When applied to IT operations, Six Sigma aims to measure and improve both internal processes, such as network speed and reliability, and line-of-business processes in which IT has a role, such as how well an online ordering system is working.